FAQ

All Your Questions Answered

I LOVE THE CONCEPT. HOW DO I HIRE?

Simple. 3 easy steps.

1- Signup to the membership package that suits you

2- Select your preferred item and book it online

3- Pick up the item at our store on your chosen start date

Need some advice and would rather talk to someone in person prior to hire? Not a problem! We know that configuring the right setup for you and your family can sometimes be a tricky task at first. We are here to help you through this proces.

I AM NEW TO CYCLING BUT REALLY WANT TO MAKE THE LEAP. HOW CAN I DO THIS?

This is the reason we exist. Accessibility on all fronts. To cycling equipment for incredibly economical hire. To Bikeability courses. To our family of local cycling-buddies. To our inductions & fitting service to elevate confidence levels. To group rides. To safety accessories. To local route advice.

Our whole raison d'etre is to provide the crucial first stepping stone for anyone trying to make their local journeys more active ones. We will leave no (stepping!) stone unturned (pun-intended!) to ensure we are always excelling in this mission.

Come and visit us and start your own journey today.

WHAT IS YOUR POLICY FOR DAMAGED EQUIPMENT?

All hired products will be covered for ordinary incidents under our insurance. We know that best intentions aren't enough and that issues can arise. So long as reasonable care has been taken, we will do our utmost to ensure it is never our members who suffer.

I DON'T NEED ANY EQUIPMENT RIGHT NOW, BUT I'D STILL LIKE TO SUPPORT THE CLUB. HOW CAN I GET INVOLVED?

We know we need to reach a critical mass of members to achieve our cycling activity goals. Our movement is entirely dependent on our members involvement. To this end we include everyone.

Our Pedestrian Membership is designed exactly for this reason. No equipment hire, just all the other (many many!) benefits of membership included, for only £5 a month.

There are also many ways of supporting without signing up for membership. We welcome anyone with an interest in cycling to help us deliver our programme of local cycling buddies.

DO YOU DO ANYTHING BEYOND CYCLING?

It's true we DO have a huge passion for all things pedals and anything on two wheels, we admit this! We believe bicycles can be a hugely powerful mediu through which multiple benefits can be conferred to their users- health; cleaner air; connection to, and discovery of, the local environment; and probably most importantly many shared smiles!

However we are also mindful that SOMETIMES everyone needs a break from cycling chat. This is one of the reasons we created the arts-element to our offering. We wanted to play however small a role in helping to facilitate the creative capacities of young local residents, and to offer anything in our possession, like our hub, as their canvas.

I HAVE SOME USED CYCLING EQUIPMENT, WOULD THIS BE OF ANY INTEREST OR USE TO THE CLUB?

In a word... yes!